They're the Best in the Area
We've been with Accurate Tire for a few years now and they've just been excellent! Ken and his staff are very polite, nice, and knowledgeable, and they offer very good prices. I also appreciate that they never make you feel silly. Sometimes, other mechanics will talk above you if you don't know the name of a certain part or something like that but Accurate Tire always speak to you in a friendly, professional manner and explain things very well.
I've recently had an amazing experience that really upped my respect for them even more. I had an A/C that was making a funny noise and it was decided that it needed to be replaced. The noise had to do with the clutch going and that part runs other essential functions of the car so it was important to get that dealt with. So we took it in and in order to save us money and time, they managed to get a third party compressor and put it in the same-day they got it which was awesome!
Over the next week, I noticed the A/C wasn't working very well again so Accurate Tire checked it and saw it wasn't working as well as it did before. Ken recommended a solution but it was still a problem. Now, I'm the kind of person who hates to call and complain but I figured if there's a problem, I should get it taken care of so I talked to Ken and he was super understanding. He ordered the better part and we were willing to pay the difference between the two parts they ordered for us. He said don't worry—we'll look after you. Later that day, he called when it was finished and I expected him to tell me the total cost but he told me he wasn't going to charge me for this second replacement. He said we had already gone through the inconvenience of bringing the car in multiple times and he wouldn't charge me for putting in the better part.
The real test of a company is what they do when something goes wrong because it's inevitable that something will go wrong. Accurate Tire exceeded my expectations and that recent event solidified that they're the best in the area. I don't even have extensive experience with mechanics in the area but I know I don't have to. I was really impressed!
-F & R Clark